Removals Colliers Wood Terms and Conditions
These Terms and Conditions set out the basis on which we provide domestic and commercial removal and related services in Colliers Wood and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Agreement means the contract between you and us for the provision of removal and related services, incorporating these Terms and Conditions and any written quotation or booking confirmation provided by us.
Goods means the items and possessions that you ask us to handle, pack, transport, store, or dispose of as part of the services.
Premises means any property, address, or location from or to which the services are to be provided.
Services means any removal, packing, loading, unloading, transport, storage, or related services we provide to you.
We, us, our means the removal service provider trading as Removals Colliers Wood.
You, your means the person, firm, company, or entity that books or uses our services.
2. Scope of Services
We provide residential and commercial removals, including packing, loading, unloading, and transport of Goods, primarily within Colliers Wood and the wider London area, as well as moves to and from other UK locations as agreed.
Specific details of the services to be provided, including addresses, dates, vehicle size, and any additional services such as packing materials or dismantling and reassembly, will be set out in our quotation and booking confirmation.
3. Booking Process
3.1 You may request a quotation by providing details of your move, including addresses, property type, approximate volume or inventory of Goods, access arrangements, and preferred dates.
3.2 Any quotation we provide is based on the information supplied by you and is not binding if those details are later found to be inaccurate or incomplete. We reserve the right to revise the quotation or apply additional charges if the actual work differs from what was originally described.
3.3 A booking is only confirmed when you have accepted our quotation, agreed to these Terms and Conditions, and we have issued a booking confirmation. We may, at our discretion, refuse or cancel a booking where it is not reasonably practicable or safe to provide the services.
3.4 You must inform us as soon as possible of any changes to the information provided at the quotation or booking stage, including dates, addresses, access conditions, or the quantity or nature of the Goods. Changes may affect the price and our ability to carry out the services on the agreed date.
4. Access and Parking
4.1 You are responsible for ensuring that we have suitable access to the Premises at both collection and delivery points. This includes making sure that approaches, driveways, lifts, stairways, and entrances are safe, clear, and suitable for our vehicles and staff.
4.2 You are responsible for arranging and paying for any parking permits, suspensions, or authorisations required for our vehicles to park at or near the Premises. If adequate parking is not available and this causes delay or additional work, we may apply extra charges.
4.3 Where access is more difficult than stated at the time of booking, for example due to narrow staircases, long carrying distances, restricted entry, or lack of lift access where one was expected, we may adjust the price to reflect the extra time, labour or equipment required.
5. Your Responsibilities
5.1 You must ensure that you have full authority to move the Goods and, where relevant, to grant us access to the Premises. You agree to indemnify us against any claims, losses, or expenses if it is later found that you did not have such authority.
5.2 Unless you have booked our packing service, you are responsible for packing your Goods safely and securely in cartons or containers suitable for transport. We are not liable for damage arising from poor or inadequate packing carried out by you or by a third party on your behalf.
5.3 You must remove and transport yourself any items that we have agreed not to carry, including restricted or prohibited items as set out in these Terms and Conditions.
5.4 You must be present, or represented by a responsible adult, at both collection and delivery, to direct our staff, confirm items, and sign the relevant documentation. If you are not present, you accept that our staff will act in good faith and that our record of the work carried out will be final.
5.5 You are responsible for checking that nothing has been left behind at the collection address. We are not obliged to return to the Premises once the vehicle has departed, and any such return may incur additional charges.
6. Items We Will Not Carry
6.1 Unless expressly agreed in writing, we do not carry:
a. Explosive, hazardous, or flammable materials, including gas cylinders, fuel, solvents, paint, and chemicals.
b. Perishable or temperature-sensitive items, including food and plants.
c. Illegal or stolen goods, drugs, or items prohibited by law.
d. Cash, jewellery, watches, precious metals, or stones.
e. Important documents, passports, securities, or other items of exceptional value.
f. Animals or live creatures of any kind.
6.2 If such items are moved without our knowledge, we do not accept any liability for loss, damage, or deterioration, and you will be responsible for any resulting loss or damage suffered by us or third parties.
7. Price and Payment Terms
7.1 Unless otherwise agreed, our charges are based on the quotation provided and confirmed at the time of booking, subject to any amendments agreed with you or required due to changes in the scope of the services.
7.2 All prices are quoted in pounds sterling and, where applicable, include VAT at the prevailing rate, unless stated otherwise.
7.3 We may require a deposit to secure your booking. The deposit amount and due date will be stated in your quotation or booking confirmation. Deposits are usually non-refundable, subject to the cancellation provisions below.
7.4 Unless otherwise agreed in writing, the full balance of our charges is payable no later than the start of the removal service. We reserve the right not to commence work until payment has been received in cleared funds.
7.5 If additional work is requested or required on the day of the move, such as extra loading, additional journeys, waiting time, or changes of address, we may apply extra charges, which are payable on completion of the services or at such time as we reasonably specify.
7.6 If you fail to make any payment when due, we may charge interest on the overdue amount at the statutory rate and may suspend or withhold further services until full payment has been received.
8. Cancellations and Postponements
8.1 You may cancel or postpone your booking by giving us written or verbal notice. The following cancellation charges may apply, based on the notice period before the agreed start time:
a. More than 7 days: deposit may be retained, but no further charges will apply.
b. Between 7 days and 48 hours: up to 50 percent of the total quoted price may be charged.
c. Less than 48 hours: up to 100 percent of the total quoted price may be charged.
8.2 We may, at our discretion, reduce or waive cancellation charges if we are able to rebook the time slot or where there are exceptional circumstances.
8.3 In the unlikely event that we need to cancel or postpone your booking, we will notify you as soon as reasonably practicable and will offer an alternative date or a refund of any amounts paid for services not provided. We will not be liable for any indirect or consequential losses arising from such cancellation or postponement.
9. Delays and Events Beyond Our Control
9.1 We will use reasonable efforts to carry out the services on the agreed date and within a reasonable timeframe. However, we are not liable for delays due to circumstances beyond our reasonable control, including traffic, road closures, weather conditions, accidents, breakdowns, industrial action, or access issues.
9.2 If a delay arises due to reasons within your control, such as keys not being available or inadequate access to the Premises, we may charge waiting time or additional labour at our standard rates.
10. Our Liability for Loss or Damage
10.1 We will exercise reasonable care and skill in handling, loading, transporting, and unloading your Goods. Our liability for loss of or damage to Goods is limited as set out in this clause.
10.2 We are not liable for loss or damage resulting from:
a. Inadequate or improper packing by you or a third party.
b. Normal wear and tear, natural deterioration, or inherent defects in the Goods.
c. Mechanical or electrical derangement or failure of appliances or equipment, unless there is visible physical damage caused by our negligence.
d. Damage to the contents of containers, drawers, or boxes that were not packed by us.
e. Loss of items not adequately labelled or listed, or not reasonably identifiable.
f. Goods left in furniture, wardrobes, drawers, or appliances.
g. Damage to premises arising from pre-existing defects or weakness in structure, fixtures, or fittings.
h. Loss or damage arising from acts or omissions of you or any third party present at the Premises.
10.3 Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable cost of repair or replacement taking into account age, condition, and value, and may be subject to an overall financial limit as notified to you in advance.
10.4 We will not be liable for any indirect, special, or consequential loss or damage, including loss of profit, loss of income, loss of use, or emotional distress.
10.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within seven days of completion of the services, giving sufficient detail to allow us to investigate. We may reject claims made outside this period if the delay prevents proper investigation or prejudices our position.
11. Damage to Property
11.1 We will take reasonable care to avoid damage to walls, floors, doors, and other parts of the Premises. However, certain manoeuvres, such as moving large or awkward items in confined or difficult spaces, may carry a risk of damage.
11.2 We may refuse to move any item that, in our reasonable opinion, cannot be moved safely or without a significant risk of damage to the item or the Premises. If you insist that we proceed, we may ask you to sign a waiver confirming that you accept the risk and agree that we shall have no liability for related damage.
12. Waste and Disposal Regulations
12.1 We operate in accordance with applicable UK waste and environmental regulations. Where we agree to remove unwanted items or rubbish, we will only dispose of them at authorised facilities or via licensed partners.
12.2 You must not request us to dispose of hazardous or prohibited waste, including chemicals, asbestos, clinical waste, or electrical items requiring specialist disposal, unless expressly agreed in writing. Additional charges may apply for the lawful disposal of such items.
12.3 You remain responsible for ensuring that any items presented for disposal are lawfully yours to dispose of. We accept no liability for any fines, penalties, or claims arising from incorrect or unlawful disposal at your request, and you agree to indemnify us against all such claims and associated costs.
13. Insurance
13.1 We maintain appropriate public liability and, where required, goods in transit insurance in connection with our removal operations. Details of our insurance cover and any applicable limits or exclusions are available on request.
13.2 You are strongly advised to maintain your own insurance cover for your Goods, particularly items of high value or special importance, and to check that such cover extends to periods of removal and transport.
14. Complaints
14.1 If you are dissatisfied with any aspect of our services, you should inform our staff as soon as possible during the move so that we have the opportunity to address the issue on the day.
14.2 If the issue is not resolved to your satisfaction, you should submit a formal complaint in writing, providing your name, address, move date, and a clear description of the matter complained of. We will investigate and respond within a reasonable time.
15. Data Protection
15.1 We will collect and use your personal data only as necessary to provide the services, manage your booking, process payments, and comply with legal obligations.
15.2 We will keep your information secure and will not sell your data to third parties. We may share necessary information with employees and trusted partners involved in the performance of the services, subject to appropriate confidentiality obligations.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the law of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary, or deleted, and the remaining provisions shall remain in full force and effect.
17.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
17.3 We may update or vary these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Agreement with us.
17.4 Nothing in these Terms and Conditions is intended to confer any rights on any third party under the Contracts Rights of Third Parties Act 1999 or otherwise.
